FAQ

Shipping within the U.S. typically takes 3 to 7 business days. We aim to ship your order as quickly as possible, and you will receive a notification once your order is on its way.

Yes, we run promotions and offer discounts. Follow our page for the latest news and updates so you don’t miss out on special offers.

If you would like to change or cancel your order, please contact us as soon as possible. We will do our best to make changes if your order hasn’t been shipped yet.

Our candles are crafted from natural beeswax and soy wax, combined with high-quality cotton or wood wicks for a clean and safe burn. We prioritize sustainability by using eco-friendly, non-toxic ingredients. Each candle features a unique design, adding a special touch of warmth and elegance to your space.

Our candles are made from safe, natural materials, but we recommend not leaving them burning near pets or small children to avoid accidents. Refer to our Candle Care instructions.

Yes, we offer international shipping via USPS to select countries. Shipping rates and delivery times vary depending on the destination and selected service. • Processing time: Orders are typically processed within 2-5 business days. • Estimated delivery times: • Priority Mail Express International: 3-5 business days. • Priority Mail International: 6-10 business days. • Customs & Duties: International buyers are responsible for any customs fees or import taxes. • Tracking: A tracking number will be provided once your order has shipped. If your country is not listed at checkout or you have any questions, please contact us info@lumistel.com for more details.

Trim the wick to ¼ inch (5 mm) before each burn to prevent excessive soot. • Keep the candle away from drafts to ensure a stable and even flame. • Allow the candle to burn until the entire surface melts during each use to prevent tunneling. • Do not burn your candle for more than 4 hours at a time to maintain wax quality. • Always place your candle on a heat-resistant surface and never leave it unattended.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.