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FAQ
Our candles are crafted from natural beeswax and soy wax, combined with high-quality cotton or wood wicks for a clean and safe burn. We prioritize sustainability by using eco-friendly, non-toxic ingredients. Each candle features a unique design, adding a special touch of warmth and elegance to your space.
Trim the wick to ¼ inch (5 mm) before each burn to prevent excessive soot.
• Keep the candle away from drafts to ensure a stable and even flame.
• Allow the candle to burn until the entire surface melts during each use to prevent tunneling.
• Do not burn your candle for more than 4 hours at a time to maintain wax quality.
• Always place your candle on a heat-resistant surface and never leave it unattended.
Yes, we offer international shipping via USPS to select countries. Shipping rates and delivery times vary depending on the destination and selected service.
• Processing time: Orders are typically processed within 2-5 business days.
• Estimated delivery times:
• Priority Mail Express International: 3-5 business days.
• Priority Mail International: 6-10 business days.
• Customs & Duties: International buyers are responsible for any customs fees or import taxes.
• Tracking: A tracking number will be provided once your order has shipped.
If your country is not listed at checkout or you have any questions, please contact us info@lumistel.com for more details.
Our candles are made from safe, natural materials, but we recommend not leaving them burning near pets or small children to avoid accidents. Refer to our Candle Care instructions.